04 / REFUNDS
Refunds are issued to the original payment method
after careful inspection.
Once our team confirms the return meets our atelier standards, there fund will be processed within 7 business days. You will receive an automated notification once the transaction is initiated.
01 / ELIGIBILITY
We facilitate exchanges to ensure your garment fits the
way it was intended.
-
Standard product or size exchanges must be initiated within 7 days of
delivery.
-
Color bleed or print damage claims are accepted within 1 month of
purchase.
-
A standard processing fee of NPR 150 applies to all exchange logistics.
02 / CONDITIONS
Unused, unwashed, and in the
exact condition received.
Pristine State
FOR A SUCCESSFUL RETURN, ITEMS MUST BE:
Original Branding
All security tags and brand
labels must remain attached.
Documentation
Verification
Photo or video evidence of the
item's condition is mandatory for
processing.
Our atelier team will inspect
all returned items upon
arrival.
03 / ESSENTIAL NOTE
Original Bill Required
Proof of purchase is necessary to validate the transaction.
Eco-Packaging Policy
Do not send the original outer box back. Use minimal
secure packaging.
CUSTOMER CARE
Exchange &
Refund Policy
CUSTOMER CARE
Exchange &
Refund Policy
Standard product or size exchanges
must be initiated within 7 days of delivery.
Color bleed or print damage claims are
accepted within 1 month of purchase.
A standard processing fee of NPR 150
applies to all exchange logistics.
01 / ELIGIBILITY
We facilitate exchanges
to ensure your garment
fits the way it was intended.
02 / CONDITIONS
Unused, unwashed, and in the
exact condition received.
Pristine State
FOR A SUCCESSFUL RETURN,
ITEMS MUST BE:
Original Branding
All security tags and brand
labels must remain attached.
Documentation
Verification
Photo or video evidence of the
item's condition is mandatory for
processing.
Our team will inspect
all returned items upon
arrival.
03 / ESSENTIAL NOTE
Proof of purchase is necessary
to validate the transaction.
Original Bill Required
Do not send the original
outer box back.
Use minimal secure packaging.
Eco-Packaging Policy
04 / REFUNDS
Once our team confirms the return meets our standards, the refund will be processed within 7 business days. You will receive an automated notification once the transaction is initiated.
Refunds are issued to the original
payment method after careful
inspection.
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